What we do

Our Services

We're not just a shop — we're a full-service operation. From installing your first stove to keeping it running clean a decade later.

Service

Installation

From bare wall to blazing fire

Book Installation

We handle the full installation process — from your first call to lighting the inaugural fire. Every installation is carried out by our trained technicians and signed off with a safety inspection.

Installation
01

Step 01

Site Assessment

We visit your space to evaluate flue routing, hearth requirements, room dimensions and the best stove position.

02

Step 02

Proposal & Stove Selection

We recommend the right stove for your room size and usage, with a written quote covering supply and installation.

03

Step 03

Chimney & Flue Installation

We install the twin-wall flue system or connect to an existing masonry chimney, ensuring correct draught and clearances.

04

Step 04

Stove Fitting & Commissioning

The stove is positioned, connected to the flue, and test-fired. We walk you through operation, airwash, and ash management.

All installations include a 12-month workmanship warranty.

Service

Chimney Cleaning

Clean flue, safe burn, better draw

Book Chimney Cleaning

A dirty chimney is the single biggest cause of stove problems — poor draught, smoke spillage, and in serious cases, chimney fires. We recommend a professional sweep at least once a year, or after every two cords of wood burned.

Chimney Cleaning
01

Step 01

Inspection

We inspect the flue liner, register plate and stove internals for cracks, blockages or bird nests before cleaning begins.

02

Step 02

Sweep & Vacuum

Using rotary brushes and a high-powered HEPA vacuum, we clean the full length of the flue — zero mess inside your room.

03

Step 03

Creosote Report

We report on creosote buildup levels (Stage I–III) and advise on fuel quality improvements if needed.

04

Step 04

Draught Test

A smoke pellet test confirms your chimney is drawing correctly before we leave.

Every sweep includes a post-service condition report with notes on chimney performance, creosote levels, and any maintenance issues identified during inspection.

Service

Maintenance & Repairs

Keep it burning for decades

Book Maintenance & Repairs

Cast iron stoves are built to last 30+ years — but they need periodic attention. Rope seals harden, glass cracks, baffle plates warp. We stock genuine spare parts and carry out repairs on-site in most cases.

Maintenance & Repairs
01

Step 01

Annual Service Visit

A thorough inspection covering door seals, glass, baffle plate, grate, ash pan, and all air controls.

02

Step 02

Rope & Seal Replacement

Door rope and glass seals are replaced when compression is lost — critical for correct air control and efficiency.

03

Step 03

Glass Replacement

Ceramic glass panels replaced with correct-spec heat-resistant glass. Same-day repair in most cases.

04

Step 04

Flue Liner Inspection

CCTV camera inspection available for older installations. We detect liner deterioration before it becomes a safety issue.

We maintain a spare parts inventory for all brands we stock. Emergency call-outs available for Nairobi.

Book a service or ask a question

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